Virgin Casino Review:

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Overview

  • CUSTOMER SUPPORT
  • DESIGN & USABILITY
  • BONUSES & FREE BETS
  • BETTING MARKETS & ODDS
  • SPORTS COVERAGE

Founded in 2003 by the Virgin Group, UK-based online-gambling brand Virgin Games that is better known as Virgin Casino, was bought in 2013 by Gamesys, an online-gaming technology company that is traded in the London Stock exchange.  This powerful partnership of world-renowned Virgin that is associated with lifestyle, travel and entertainment; along with Gamesys that is a leader in online-gaming technology and innovation, made Virgin Casino one of the most admired online-gambling brands amongst younger players who identify with Virgin’s brand values of pride, fun, equality and creativity.

Virgin Casino in the USA

After establishing itself as one of the leading online casinos in Europe, Virgin Casino opened its virtual doors to New Jersey players in January 2014.  This, through a partnership with parent company Gamesys and local land-based Tropicana Casino & Resort Atlantic City.  Powered by Gamesys and operating under the Tropicana licence, both Tropicana and Virgin offer online casinos that provide players with two of the best gaming experiences in the Garden State.

Safety and Trustworthiness

Virgin Casino is committed by Virgin Enterprises to the highest levels of customer safety and trust.  As for Virgin Casino’s platform: technology provider and parent company Gamesys brings two decades of experience in online-gaming tech development, setting industry standards for safety and reliability.

Looking at Virgin Casino’s local credibility, its partner Tropicana is the third-grossing casino in New Jersey and one of the longest-standing casinos in the state.  Tropicana’s remote-gaming licence which covers Virgin Casino is regulated by New Jersey’s Division of Gaming Enforcement (DGE).  So if you are looking for a name that you can trust, Virgin Casino is one of your top choices amongst online casinos in the Garden State.

Deposits & Withdrawals

Virgin Casino doesn’t offer as many payment methods as other New Jersey online-casinos do, but we still found a good combination of some of the market’s best payment options.  From credit cards and ACH e-Checking, to land-based methods like PayNearMe and the cool option of cash at the Tropicana Casino cage, you will find your best way to deposit funds and collect winnings at Virgin Casino.  We also liked the availability of Skrill on Virgin Casino, but would still wish for more e-Wallet solutions such as Paypal for example.

Deposit
Withdrawals

Mobile

The partnership between Virgin and Gamesys sets Virgin Casino’s mobile app ahead of most online casinos in New Jersey.  Virgin Casino’s mobile app provides the same great look & feel, and the simple-yet-elegant design makes the experience on the app just as good, if not better than that provided on the main desktop-client.

Menus are simple and intuitive, and the Account area enables you to manage all your account settings through the app.  This includes Rewards, Deposits, Withdrawals, Responsible-Gaming settings and more.  When it comes to the game library, under 30 games are offered on the app, of which about 20 are slots and a few table games including blackjack, roulette and video poker.  The Virgin Casino app is available for both iOS and Android users.

Desktop

Mobile

Tablet

Instant Play

iOS App

Android App

Downloadable

Free Bet Offers

Up To $100 Real Cashback

Betting Markets And Odds Quality

Football

Horse Racing

Tennis

Formula 1

Rugby

Cricket

Golf

Darts

Boxing

Athletics

American Football

Aussie Rules

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Football
Horse Racing
Tennis
Formula 1
Rugby
Cricket
Golf
Darts
Boxing
Athletics
American Football
Aussie Rules
MMA (UFC)
Baseball
Greyhound Racing
Cycling
Gaelic Games
Handball
Hockey
Snooker
Rowing
Sailing
Table Tennis
Show Jumping
Ice Hockey
Winter Sports
Badminton
Basketball
Bowls
Netball
Volleyball
eSports
Financials

In-Play Betting

The Promotions section at Virgin Casino is lively and colorful, with both limited-time and ongoing promotions and prizes.  The promo we liked most was the Community Jackpot which is a shared prize pool that is divided between everyone who played on any game at Virgin Casino on the hour when the jackpot was won by someone.

The top prizes for the community jackpot are:

  • Platinum: $10,000
  • Gold: $5,000
  • Silver: $1,000
  • Red: $500

The prize is also topped off with the community share which can be as high as an additional $20,000.

Virgin Casino offers a Refer A Friend bonus, where each friend you refer gets a $10 bonus, as well as a $50 bonus that you will receive for the referral.  There are also Daily Free Games where you can win free spins and other prizes.  We recommend you check the Promotions section regularly to make sure you don’t miss on any of Virgin’s cool offers.

Loyalty

In order to join Virgin Casino’s VIP Program, you will need to contact Virgin’s VIP team through email or phone and also activate on your account the email-subscription settings, so you are able to receive emails and promotions.

The VIP program provides Virgin Casino customers benefits such as:

  • VIP exclusive bonuses and promotions
  • Birthday bonuses
  • Exclusive prize draws
  • Dedicated VIP hosts

There are also great gifts and experiences such as premium tickets to shows and sporting events, weekend gataways with travel and accommodation paid for, luxury dining and more.

Support

If you have any questions and need help, it’s definitely worth visiting Virgin Casino’s handy FAQ section that offers helpful information and many answers to common questions.  If you still need support, the Virgin Casino team can be reached via email, live chat and phone.

We found the Virgin’s customer-support staff to be very helpful and professional.  Email and chat is available 24/7, and it took a bit more time to receive replies via email.  So if you are looking for quick replies outside of working hours, live chat is your best option.

Support

If you have any questions and need help, it’s definitely worth visiting Virgin Casino’s handy FAQ section that offers helpful information and many answers to common questions.  If you still need support, the Virgin Casino team can be reached via email, live chat and phone.

We found the Virgin’s customer-support staff to be very helpful and professional.  Email and chat is available 24/7, and it took a bit more time to receive replies via email.  So if you are looking for quick replies outside of working hours, live chat is your best option.

Review Summary

Operating for a few years in New Jersey already, and being part of one of the world’s iconic lifestyle brands, Virgin Casino provides a great gaming experience that is aimed towards younger, casual slot players that are looking for fun.

Good design, a solid mobile app and attractive promotions make up for a limited variety of games.  However as younger players often look for new and exciting games, adding more table games, progressive slots and live-dealer games could go a long way.

If you are into slots and casino fun, we strongly recommend Virgin Casino, and with a $100 true cash back, you have nothing to lose, so sign up to Virgin Casino now and see for yourself what great casino lifestyle is all about!

We Liked:

  • Design and usability
  • Competitive promotions
  • Attractive loyalty program
  • Good Mobile app

To Improve:

  • Limited game selection
  • Few e-Wallet payment methods
  • No Live-Dealer games
  • No mobile-browser client
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